One thing is certain when a project starts: not everything will go according to plan. Changes will always arise. These may be changes to the schedule, to the baseline, the contract, or even to the original business plan. How do you deal with these changes, and how do you make sure you stay in control? How do you determine whether a delay or change will lead to a claim? And how big will that claim be? How do you ensure that a claim does not lead to a conflict between, for example, the contractor and the client, and how do you ensure you are in a strong position if a conflict arises? These key questions are covered in this module.<\/p>\n